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Return Policy

We do not accept returns for items. Please order wisely.  If you have never purchased an item before, we suggest you purchase just one bottle to be sure that you like the product before purchasing multiple bottles. If you have further questions, please contact us directly at 1-800-522-4279.  M-F 8:30am EST- 5pm EST, Sat- Sun 9amEST-4pm EST.

  

I received my parcel damaged?

 

We make every effort to package your order so that it arrives in the condition it left our shipping facility. Unfortunately, sometimes packages are damaged in shipment.  We understand your frustration and we will do everything we can to remedy the situation as quickly as possible.  Upon receipt, or at the maximum of 48 hours after receiving your parcel please e-mail us at info@carotec.com, or at 800-522-4279 M-F 8:30am-5pm EST, Sat-Sun 9amEST-4pm EST.  If possible please take a picture of the damaged parcel/item when e-mailing us and attach this to your e-mail.  Please be sure to give us your name, order # and the item that was damaged. 

 

I received the wrong item?  

 

We try our best to insure that every item you order is in your package.  Mistakes happen and we are sorry.  Please contact info@carotec.com, or call us at 800-522-4279 M-F 8:30am- 5pm EST, Sat –Sun 9am-4pm EST. Upon receipt or with 48 hours of receipt so that we can correct the problem for you.  

 

Hours:  M-F 8:30am-5pm EST, Sat-Sun 9am-4pm EST
1-800-522-4279